Solution towards Effective Complaint Registration System in Indian Scenario

The paper explores the usage of complaint registration system in India. In many cases, people want to file a complaint or be whistleblower but fear consequences from disclosure of identity. On the other hand, authorities though focused on authenticity of the complaint and not identity of complainant yet it is difficult to establish authenticity of the complaint registered in case of anonymous or pseudonymous complaints. Hence, solution for complaint registration should be such that it protects complainant’s identity and at the same time allows authority to verify authenticity of the complaint. The paper tries an initial design towards the envisaged solution and discusses on making people register their complaints fearlessly. Complaint redressal is however out of scope of this paper.